3020 - Strategy SIG - Customer Profitability Management Or the Whale Chart

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Event	3020 - Strategy SIG - Customer Profitability Management Or the Whale Chart
CPD Points	2
Date	February 09, 2010
Start Time	05:30 PM
End Time	08:00 PM
Location	Ted Rogers School of Management – Ryerson University 575 Bay Street (Entrance at 55 Dundas Street West) (SE corner of Bay & Dundas) ROOM: Cara Commons/Lounge (1-148) - 7th Floor
Description
Do you know the names of the most profitable clients in your portfolio? In 2009? Forecast in 2010? Do you know the names of the “losing” clients- where you lost money last year? What are you doing about it? What is your business team doing about it? Do you run your business by client? You could be reducing your profitability by 20-40% if you do not manage this issue well. After you look at your own business….. Do you have clients who manage their business using customer profitability? Do you understand it? Do you have insights to add value to the relationship? Lets talk about Customer Profitability at our next Strategy SIG event on February 9, 2010. We are bringing a recognized expert who has been working with Customer Profitability since 1982.

Speaker	Tom Carter, MBA, CMA, FICB
Biography Tom Carter, MBA, CMA, FICB led the Customer Profitability Management team at CIBC for 15 years. He introduced it into the complex Corporate & Commercial Banking business beginning in 1985. He developed the theory, the models, led the systems development, and was a key member of the executive management team that used CPM to radically improve the profitability of the business. Tom has a background in small business, in strategy in large organizations, in M & A, and in finance. He was Chairman and President of the Strategic Leadership Forum for the last three years.
Additional Information Event Details: Time: 5:30 – 6:00 pm Registration and Networking 6:00 to 6:15 pm – Introductions 6:15 – 8:00 pm – Workshop and Discussion Cost: CMC-Canada Members: $15 plus GST - members must login to receive the member rate - Click here to login Non-members: $20 plus GST Price includes light refreshments Cancellation Policy Cancellations received in writing before February 5, 2010 will be refunded the full amount, minus a $10.00 handling fee. No refunds will be issued after February 5, 2010.** Registrants may send a substitute attendee, with appropriate fee adjustment. No credits are given for late notices or "no-shows". In the unlikely case that the event has to be cancelled, registration fees will be fully refunded. If you have food allergies or other dietary restrictions, please email dhoornstra@cmc-canada.ca at least two business days prior to the event.

Seat Price	$20.00
This event is now closed for registrations.