CMC-Canada Blog

Be the first person to recommend this.
Disruption isn’t a new idea. Just ask Henry Ford, who changed the world with his assembly-line-built Model T. Disruption has always been unfolding and reshaping our world. The financial services sector is no exception. Technology, globalization and demographics are shifting rapidly and changing the future with their impact on businesses, economies and societies. Their interaction is fueling a new wave of convergence that’s blurring lines between conventional banking and other industries in a way we’ve not witnessed before. And it’s having tectonic impacts on the way today’s businesses operate, grow and plan for the future. Technologies such as cloud ...
0 comments
Be the first person to recommend this.
And your eyes facing forward. In most sports, at least the ones I played in, you are taught to create a good base as the foundation for any movement. In football, feet are shoulder width apart and slightly bent. There are other variations depending on your position. In basketball, you are taught a very similar stance so you can be in the triple threat position – pass, shoot or dribble. In hockey, you want your feet in a similar position so you can skate, pass or shoot. And so on… And your eyes are also important. Where your eyes look is where you will go. Try running in the snow with your eyes closed towards an object in the distance, and ...
0 comments
Be the first person to recommend this.
I watched Swamp People about 8 years ago and was amazed at the show featuring English-speaking Bayou folk requiring subtitles because of their heavy accent. The show features a real cast of characters: Troy Landry – the King of the swamp, and his sons Jacob and Chase RJ and Jay-Paul, a father and son from the Houma tribe Willie and Junior Daniel and Big T (I mean BIG) Bruce with the overalls and no shirt (you cannot “unsee” that) And also includes some fascinating life lessons: father and son fights and then caring and supporting each other neighbours helping neighbours family squabbles and then having to count ...
0 comments
Be the first person to recommend this.
This content is linked to the upcoming Strategic Change by Design Certificate Course ( Learn More / Register ) Customer experience is changing the way that business leaders are leading their people, processes, and systems to meet the needs of arguably their most important asset, their customers. Smart business leaders must understand, embrace, and champion strategic change management  – this will help  ensure that customer experience initiatives succeed and have the desired impact for their organizations, employees and customer. Strategic change management can help organizations control the potential implications (such as resistance and concerns) ...
1 comment
Be the first person to recommend this.
Some people call a logo a brand – it is just the visual identity of your overall brand. Your brand is defined as what people say about you when you are not in the room. Some people define marketing as digital media. Marketing is the sum of all activities that are used to find and keep a customer. Branding is what happens when you are a good marketer. Let’s examine some of the foundational steps to become a great marketer. I read a couple of fascinating articles last weekend and the detailed report they were based on. The focus was a massive study in the U.K. about what agency heads think is the most effective media choice and what is actually ...
0 comments
Be the first person to recommend this.
Do you ever have a client or situation with an insurmountable problem they haven't been able to crack and are now in deep trouble. They need to do something "game-changing" now to be able to recover and move forward. Where do you start and what actions can you take? Organization leaders turn to you and drop the gauntlet: "We've had lots of smart & senior people on this for a while, we've tried project management, change management, lean and other techniques. But we just can't get the necessary traction and we've run out of time. Can you help us out of this mess and fast!?" It is a compelling and challenging call-to-action that I've come across ...
0 comments
Be the first person to recommend this.
There are any number of experts that talk about the need to focus on the digital interaction with customers. This is the future. I order on-line. I make payments on line. I conduct business via digital and sharing platforms. I also do business in person – on the phone and actually in person. And common across every interaction is the ability for a person, representing an organization, to have a positive or negative experience with me. When a digital experience is created I sometimes wonder what the people creating the messages and process were actually thinking. Do they even read the messages they wrote? Do they actually walk themselves ...
0 comments
Be the first person to recommend this.
I will never forget that afternoon, Alex, a young 18 year boy came to my office for an appointment. He came to me for business advice, regarding business plans writing, and finding start up capital. Five years after I met him in the conference, he has 7 employees working for him. It’s about making ideas happen! At the very heart of entrepreneurship is the activity of turning ideas into marketable products, processes, and services. As a source of innovation, entrepreneurs spur productivity, national competitiveness, economic growth and job creation. Do entrepreneurs pursue their path because of a genetic predisposition to do so?  I am not ...
0 comments
Be the first person to recommend this.
Are you faced with an insurmountable challenge? Do you have the need to achieve unprecedented results? Many people are faced with this dilemma every day, but they don't know what to do and don't know how to start to lead this kind of change. Join us on March 28 for an entertaining, insightful, and thought provoking webinar with Mike Mortson, who will share the story of a successful change leadership journey. The journey starts with a monumental challenge and ends with the achievement of game-changing results. The change leadership techniques and the approach used to achieve these results are techniques you can use every day in whatever situation you ...
0 comments
Be the first person to recommend this.
This content is part of the upcoming Strategic Change by Design Certificate Course ( Learn More / Register ) - Your organization is implementing new technology that has promises to improve customer service, or open new markets, or reduce cost. Or perhaps you are improving processes or restructuring to become more efficient or more effective. Are you at risk of encountering one of the top reasons that organization change fails? “Impacted employees don’t understand the strategy and don’t commit or follow through” You know that “start with why” is critical to promoting successful adoption of the change. Your organization has clearly communicated ...
0 comments
Be the first person to recommend this.
Many businesses aspire to grow by implementing new ways to uncover opportunities, generate great ideas, and improve performance. Some innovative companies will set realistic, specific goals, make actionable plans and have the discipline to execute them effectively.  Unfortunately, many others will rely heavily on their products and services only, banter about buzzwords, and let their boardroom promises becomes a toxic substitute for strategy—a sure-fire recipe for disaster and unmet expectations. Thankfully, for companies seeking to improve their customer experience to improve business performance, innovation doesn’t have to be a complex or complicated ...
0 comments
Be the first person to recommend this.
On January 25, 2018, the GTA Chapter of CMC-Ontario, in partnership with CPA-Ontario, was pleased to host a breakfast and Leadership Thought Forum featuring certified communication expert, George Stewart and Larry Williamson , registered graphic designer. The event focused on how to transition a report into a powerful presentation using four key components; preparation, content, delivery and slides.   Stewart began the session by reminiscing about his time as a 20-year-old rookie reporter interviewing Prime Minister Pierre Elliott Trudeau. Describing himself as very nervous at the time, he was calmed down when Trudeau graciously whispered to ...
0 comments
Be the first person to recommend this.
Cybersecurity breaches are inevitable for organizations of any size and industry. How an organization prepares for, and responds to, an incident, can be the determining factor on whether that incident is a near-miss or a headline story. Recently, the CMC-ON GTA Chapter held a Governance event to address this very issue – and were joined by Alex Rau, Senior Manager, Security Consulting Services at Mandiant for a terrific discussion. Post-event, I chatted with Alex to get some quick tips on how should small / medium size businesses should prepare for cybersecurity challenges.  About the Interviewer  –  Tom Koor, CMC, Chair, Governance ...
0 comments
Be the first person to recommend this.
Stand out from the crowd When I walked into an M&A conference room in New York, I understood I need to be confident to stand out in a man-dominated industry and race & gender inequality society.  Around 150 people attended this meeting but I only saw 10 women in this conference.  Among these 10 women, I only saw two Asian women. Luckily, I gained new knowledge, connected with some nice people and found business opportunities in this conference. In fact, it’s not every time I was in such a good situation. Some people treat you unfairly because race, gender or other reasons. I told myself instead of changing people’s mind, I need to be strong! ...
0 comments
Be the first person to recommend this.
“One way to keep momentum going is to have constantly greater goals.” Michael Korda I climbed 100 summits last year. Mountain type summits.  Some were big. Some were small. Some I climbed during a punishing winter backcountry ski mountaineering adventure, others on the way back from grabbing some groceries. Why? The 100th Anniversary of the Battle of Vimy Ridge was April 9th, 2017. My two grandfathers served in the Canadian Expeditionary Force during WW1 as infantrymen, and both were present on the Vimy Ridge battlefield ; a fact about which I am unashamedly proud. I therefore decided to reach 100 summits during the Vimy Centennial Year to recognize ...
0 comments
Be the first person to recommend this.
After many years and many billions of dollars of spending, the cybersecurity problem is getting worse, according to a May 22, 2017 Harvard Businss Review article : Cybersecurity is not just a technical problem. Economics, human psychology and many other disciplines play a part. Cyberspace rules are different than in the physical world. In the physical world there are borders, geographical areas where police, courts and governments have jurisdiction. In cyberspace, there are no borders. A threat can come from anyone, anywhere in the world, at any time. Legal and policy frameworks are lagging. What the role of governments vs private sector? ...
0 comments
Be the first person to recommend this.
In previous articles, I've described how customer journey mapping is a strategic imperative for organizations committed to designing and delivering better customer experiences. We learned that by detailing all aspects of the customers’ journeys, customer journey mapping tells the entire story of a customer’s experience. Furthermore, this process makes the steps of the customer experience visible for members of an organization so that they can easily understand things from their customers’ perspective, thus helping them to identify and prioritize specific initiatives.  This in turn helps to create compelling ways to design and deliver experiences for customers, ...
0 comments
Be the first person to recommend this.
Previously, I described customer journey mapping , and why it is a strategic imperative for organizations committed to designing and delivering better customer experiences. Beyond documenting the various customer actions, touchpoints, emotions, pain points, and opportunities that journey mapping reveals, it also helps ensure consistent delivery of an organization’s overall customer experience. One of the most important benefits of customer experience journey maps is that it brings the outside world into an organization. By detailing all aspects of the customers’ journeys, it tells the entire story of a customer’s experience, and makes it ...
0 comments
Be the first person to recommend this.
Middle managers by definition are sandwiched between upper management and the teams they’re leading. They’re constantly switching between the roles of leader and follower all day long. When they’re ill-equipped and neglected, they often struggle to manage up, across and down during times of widespread organizational change. However, when you engage your middle management team effectively, they can be the linchpin of success. Where organizational change efforts are successful, it’s largely because meticulous attention was paid to gain buy-in from middle management. What I’ll present here are some proven levers to earn groundswells of support from your ...
0 comments
Be the first person to recommend this.
Organizations are increasingly reliant on information technology, such as big data or analytics – yet they’re not always satisfied with the results. So, how can companies better leverage IT for improved organizational performance? To explore this further, University of Ottawa’s Telfer School of Management partnered with CMC-Canada this year to generate insights on whether consultants are making the most of their IT investments. CMC-Canada members were asked to participate in an online survey to examine the relationship, if any, between IT competency and organizational performance. Survey Results Highlights While there are examples of ...
0 comments