CMC-Canada Blog

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Each year, we strive to maximize the value of your membership, and bring you new opportunities to get involved with the association, network with your peers, and build your profile. Your membership with CMC-Canada demonstrates your commitment to the management consulting industry and to a strong national professional association dedicated to advocacy, education, and continued professional development. Top 10 Reasons to Renew Your CMC-Canada Membership 1.  Maintain your CMC Designation  – Recognized, respected and accepted as the global credential for our profession, the CMC designation communicates professionalism and differentiates you from the ...
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It’s not easy being a corporate executive these days.  From dealing with core business operations to emerging legislative and social issues, demands continue to increase. While some of the issues that arise can be handled in-house, firms like ours are often approached to lend their special insight and expertise. We’re always happy to help. What follows is a look at three trending issues that  our firm  has been asked to assist organizations with – all of which have resulted in successful outcomes. The ‘IT’ Factor Not a month goes by when information security isn’t “breaking news.” Our firm considers cyber attacks to be the biggest risk for ...
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The best definition of leadership I have ever seen is “a leader is someone others willingly follow.”  When you are seen as a leader there is great responsibility that goes with this new stature. I read a wonderful quote recently, attributed in the source as Alexander the Great: “ I am more afraid of one hundred sheep led by a lion than one hundred lions led by a sheep.  ” Of course there are a million and one quotes on leadership. I enjoy reading most of them because I am keenly interested in human behaviour and what real leadership is all about. If someone has to call themselves a leader to validate their position, I doubt they are a real leader. ...
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‘The shallow end of hope is usually the deep end of grace.’ Bob Goff   I’m willing to bet that you feel like you’re being ‘chucked into the deep end’ more and more often at work these days. As you are no doubt well aware, ‘Deep Ends’ can yawn open in a variety of unexpected ways such as: Being ‘volunteered’ to take on a new assignment, usually by the boss, usually during a Monday morning meeting; Getting blindsided by previously unknown customer or stakeholder complaints; Picking up important assignments from colleagues who have, intentionally or otherwise, dropped the ball; Stepping into a new job or role and discovering, ...
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"Weed Wednesday" for Canada has arrived – and if you've been attending to the various media sources you will be aware that the distribution, policing and individual health management of the new reality is in different stages of preparedness! What will Cannabis look like in YOUR Organization? How is your organization prepared to handle the legalization of cannabis consumption, and having cannabis in and around the workplace? This affects staff, visitors, customers, volunteers, tenants at properties you may own, and potentially has impact on the operational safety, infrastructure and social environment across your organization and possibly in multiple offices ...
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This month, our Eastern Ontario Chapter was joined by Nik Nanos for a terrific session in Ottawa on Artificial Intelligence. Nanos is the Chief Data Scientist at  Nanos Research . He’s been designing and applying machine learning algorithms (MLAs) and transforming the Nanos workplace and work processes by using MLAs to improve productivity, turnaround and client results. I caught up with Nik for a quick conversation after the session on the future of AI and his upcoming book. Check it out and make sure to join us for the next event! Check out more CMC-Canada Events in your are
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When the alarm rang this morning at 5:45, I eased out of bed because Trappar was laying beside it and he wanted some scratches and belly rubs. Lucky dog. As I checked the temperature (two apps and always two different readings by a couple of degrees) a thought popped into my head. I was dreaming about presenting, or speaking to a small group, or something, and I was struck by the fact that no one could talk coherently. When I awoke, the question "how would you describe the colour red to someone who is blind?" was stuck in my mind. A Scottish shower didn't even freeze the question out of my mind. So I wrote it down, knowing I would come back to ...
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By: Cal Harrison and Ben Shelton How can a buyer of management consulting services find the best consultant when they are not themselves a subject matter or consulting expert? When buying commodity goods or services, it is easy to select between vendors as the price is often the only factor differentiating factor.  However, when low-price is a selection criteria (even if only weighted at 10%) when hiring professional services firms such as those in management consulting, the research clearly illustrates that buyers pay more by forcing proponents to focus on reducing the initial price at the expense of long-term value, user satisfaction, safety ...
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Vital Smarts , a group who introduced the Crucial Conversations concept to the world, conducted a survey of 2,000 managers regarding “financial agility.” What they found was remarkable, in the words of study authors Joseph Grenny and David Maxfield. “We found four critical business moments that predict with incredible precision how well and how fast an organization responds to economic threats.” The way executives responded to these situations determined how the company was positioned for future success. These are the four crucial moments:  1.  A senior team is first confronted with financial data that may indicate a crisis. 2.  Really ...
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I despise the flippant attitude and approach of many people in a customer service role. Or am I being too harsh? If you run a business, how do you know what the customer service approach is for your employees? Do you: Watch them in action? Listen on their calls while sitting beside them? Read customer comments? Travel with a sales rep to observe a client visit? Use a mystery shopper? Conduct research on your customers to improve your understanding of them? Talk to all departments that interact with a customer? Other? You need to answer a very important question: Would you buy from you? If you want ...
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From late 2017 until the spring of 2018, I was pleased to be engaged by CMC-Canada to help update one of the core documents that defines our profession – the CMC Competency Framework . Why an update? Well, the previous framework was created in the late 90’s, and had a mild refresh in 2005 – and the expectations of our clients and the dynamics of the industry have changed significantly since then. Other Institutes worldwide have updated their competency frameworks to reflect these changing industry dynamics, and the National board deemed that it was the right time to update ours. The result is a Framework that describes the competencies that ...
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Trending: Authenticity

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Authenticity, as demonstrated by words and actions – often shared, discussed and judged on social media - is the standard of trust and the determinant of whom we wish to do business . Dulling the senses and reducing the impact I admit an obsession with news and opinion that goes back throughout my entire adult life. However, as the sheer volume of available newsfeeds has jumped and after significant exposure to newsfeeds, aggressive telemarketing pitches, engineered fundraising scripts, political and product messaging and ubiquitous product promotion, I must admit that I have become suspicious or deaf to what I see and read. It seems that as my ...
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The darkest nights produce the brightest stars.”  - John Green In 2017, the BC Ombudsperson, the chief arbiter of fairness for the Province of BC, published a report on the BC Ministry of Health that can only be described as damning. Misfire: The 2012 Ministry of Health Employment Terminations and Related Matters  contains over 600 pages of information related to one of the darkest and most consequential periods of history for BC residents and ministries. Compelled to respond to, and ultimately address, the issues identified in the report, the Ministry of Health might have chosen to do so using an approach that is all too typical for some large ...
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Strategic Mergers & Acquisition: Seeking a solution to a business problem An Entrepreneur’s Mind My time in and around the business world dates back to when I was young. When I was 18 years old, I would organize social events and sell tickets to classmates and friends. They were humble beginnings, but it was exciting, and I was inspired by the success I was achieving. This inspiration led to an interest in expanding my skills into the world of business, and so the next step in my growth was getting some real world experience – selling products door to door – and then entering university. University was where I needed to be at the time, but ...
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I am not a true soccer fan, I am a sometimes fan that is in awe of the physical condition and skill of the players and the structure and tactics of the game itself. I also truly enjoy the British announcers that know how to use the entire English language to describe a match, and not just calling every second play “awesome” like most North American announcers do. I have watched parts of matches from the current World Cup because TSN replays them in the evening. I have a fondness for England and Germany because I watch the odd Premier League game and used to watch Bundesliga on Sunday nights on PBS after Monty Python. With Germany not making it out ...
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How much does it cost your business to bring in a new business opportunity? How many leads do you need to reach your sales target? Calculating the lead acquisition cost is an age-old question, and its solution holds the key to the successful growth of every company. Can you remember the last time when any of your lead generation campaigns showed a clear ROI (return on investment)? Too many businesses are put off by this calculation – not because it’s considered irrelevant, but rather because the process looks like a complex challenge.   Analyzing the cost of acquiring new leads does require you to know, inside out, certain key performance ...
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I am not certain about this. I don’t know who said this, too many different and unverified attributions. But the author is not the point today. Strategy has often been touted as the necessary item to shape the direction of the organization. A good strategy actually solves a problem with a coherent set of actions with the appropriate set of resources made available. A strategy is not what you want your revenue target to be next year. That is an operational objective. Then people started to say that the culture of the organization was more important than the actual strategy. This appeared to take root when discussing organizational culture and Edgar ...
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I recently got a chance to sit down with   Dr. Ann Cavoukian ,  Distinguished Expert-in-Residence – Privacy by Design Centre of Excellence at Ryerson University, as part of my  CanInnovate podcast . Dr. Cavoukian gave us the low-down on the European Union (EU) General Data Protection Regulation (GDPR) that came into effect May 25th, 2018 and what it means from a global perspective. In addition to GDPR, she discuses  Privacy Enhancing Technologies (PET) ,  International Council on Global Privacy and Security by Design , and even how Steve Jobs avoided being tracked! She’s just a fountain of knowledge  –  here's an overview of the conversation: ...
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Customer experience is rapidly gaining momentum as a strategic pathway to optimizing business results for many organizations in a variety of industries. Companies are recognizing the benefits of customer-centric strategies, including: higher revenues, lower costs, and stronger employee and customer loyalty. Along with these positive results, there is also an added benefit; a renewed emphasis on engaging all employees, regardless of their position within the organization, toward this customer-focused transformation.   Progressive organizations with customer-driven leadership and culture understand that a superior customer experience strategy goes well ...
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Management consulting done differently John’s story:  John is one of our royalty clients since 2007. He is involved in plastic recycling, manufacturing, and also invests in two other businesses.  Business Challenge : Accounting/Finance/Tax Improvements Going back to June 2007, John told me he received a CRA letter for auditing tax and needed us to check his accounting/finance/tax situations. Our accountant and I went to his manufacturer and found his manufacturer didn’t set up accounting procedures, policies, and also used an unappropriated accounting system. He hired a bookkeeper who didn’t understand accounting well. What we did: ...
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