CMC-BC Southern Interior Chapter


last person joined: 4 months ago 

Welcome to the CMC-BC-Southern Interior Chapter member community - where you'll find Chapter materials, member directory, events, announcements, and discussions. We look forward to connecting with you in 2017!

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Recent Blogs

  • Previously, we described the first three (of five) dimensions that form the customer experience: Touchpoints ;  Pathways , and Delivery. This week, we will explore the fourth dimension: Ecosystem. Ecosystem is the values and structure ...

  • In our previous 2 articles, we described the first two dimensions (of five) that form the Customer Experience: the Touchpoints of customer interaction; and the Pathways between them.  This week, we will explore the third dimension: Delivery. ...

  • In a previous column, we outlined the importance of touchpoints as a vital first dimension of Customer Experience. However, to be effective these touchpoints must seamlessly transition customers from one touchpoint to the next. We call these ...