CMC-BC Southern Interior Chapter


last person joined: 3 months ago 

Welcome to the CMC-BC-Southern Interior Chapter member community - where you'll find Chapter materials, member directory, events, announcements, and discussions. We look forward to connecting with you in 2017!

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Recent Blogs

  • Do you know what makes great customer experiences memorable? Many believe that it is people delivering the service. Others feel it is a deep understanding of¬†customer wants, needs, and expectations. Some value trust and consistency. While ...

  • Have you heard the story of the six blind men and the elephant? The basic story goes like this: a group of blind men encounter an elephant when they are out for a walk. They each touch the elephant to learn what it is. However, each man touches ...

  • We are often asked "what is the difference between customer service and customer experience?" This is a very good question and one worthy of exploring further. Customer service is the series of rudimentary transactional elements that you can expect ...