CMC-British Columbia Institute


last person joined: 3 days ago 

Welcome to the CMC-British Columbia member community - where you'll find Institute materials, events, member directory, announcements, and discussions. We look forward to connecting with you! 


CMC-British Columbia is a provincial Institute of CMC-Canada (the Canadian Association of Management Consultants), which fosters excellence and integrity in the management consulting profession as a whole. CMC-Canada administers, and its provincial Institutes confer, the CMC designation in Canada. The Association and its members advocate for the Certified Management Consultant (CMC) designation and are dedicated to advancing the profession and delivering the benefits of those efforts to the client community.

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Recent Blogs

  • In previous articles, I've described how customer journey mapping is a strategic imperative for organizations committed to designing and delivering better customer experiences. We learned that by detailing all aspects of the customers’ journeys, ...

  • In my previous two blog articles, I described the importance of the Understanding phase of Customer Experience . The Understanding phase is a three-step process that underpins the Customer Experience strategy for an organization. The first two ...

  • In my last article , I explored the first phase of the Customer Experience framework, Understanding. Highlighting the importance of surveys, I shared the benefits of research to understand what an organization’s customers, leaders, and employees ...

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