Ms. Dorothy Milburn-Smith, FCMC

Partner, CEO,
Perfortics Consulting Inc.

Contact Details

113 - 335 Cooper Street
Ottawa, ON
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Ms. Dorothy Milburn-Smith, FCMC

Partner, CEO,
Perfortics Consulting Inc.


I'm an Organizational Problem Solver, specializing in change management (management of change), process management and governance. I love helping organizations improve the way they operate - and assist them to implement the changes.

I'm a Certified Management Consultant - now a Fellow of CMC-Canada.
My experience is primarily in the public sector. Recently, my focus has been working to improve organizational governance and business processes for IM/IT organizations in the Canadian Federal Government.

Examples of recent assignmnents include:
I developed an implementation plan for IM/IT Governance at Indian and Northern Affairs Canada (INAC) and completed an Organizational Review at INAC within the Information Management Branch.

I participated in a project to recommend and develop a comprehensive set of technology management controls, and the supporting processes and artefacts for Technology Management for the Alberta Association in Higher Education for Information, using COBIT, ITIL and PMI best practices.

Specialties: Large Scale Change (using various methods/approaches in large scale change - including Future Search, Whole Scale Approach by Dannemiller Tyson Associates); Open Space Technology certification; Prosci Change Management (certified); ITIL (certified - version 3 - Foundation); COBIT, PMI-trained; Information Systems Professional (ISP),

I have 5 years ITIL-related experience: working on Service Level Management (SLM), Change Management and Incident Management as well as COBIT experience.

Internal Controls in Public Service: COBIT 5.0 vs 4.1 in June 2014; Working Virtually and Social Media - itSMF National Conference in Toronto May 2013 and itSMF Ottawa October 2013; Keynote Speaker at Public Sector CIO Forum - "The Good, the Bad, the Ugly of IT Transformation" January 2012; Career Planning for Managers (Public Service Commission - Dec 2012); Certified Management Accountants "Doing business with the Federal Government" -October 2011.


Ridgemont High School

University of Toronto - University College
BA Honours

University of Toronto - Rotman School of Management


  • FCMC


  • Bachelor of Arts with Honours
  • Master of Bus. Admin

Job History

CMC-Ontario Institute - ICMCO
Past President
September 2014 - present

45 North Consulting
February 2007 - present

Perfortics Consulting Inc.
January 2000 - present

CMC-Ontario Institute - ICMCO
September 2012 - September 2014

Independent Consultant
August 2012 - July 2013

Institute of Management Consultants of Ontario (CMC-Ontario)
Vice President
September 2011 - September 2012

CMC Eastern Ontario Chapter
September 2009 - August 2011

Independent Consultant
Senior Project Manager, ITIL and Process Management
January 2004 - March 2009

Auresco Consulting Inc
January 2002 - January 2008

EDS, an HP Company
Director, Government
January 1993 - January 1996

Ernst & Young
Principal, Strategic IT Consulting
January 1991 - January 1992

Canadian Information Processing Society
Board of Directors - Ottawa
January 1989 - January 1992

Atkinson Tremblay and Associates
Vice President, Ottawa
March 1989 - December 1991

Canadian Information Processing Society
President, Ottawa
January 1990 - January 1991

Canada Post
January 1988 - January 1989

Price Waterhouse Management Consultants
Senior Manager, IS/IT Consulting Practice Lead
July 1986 - October 1988

Consulting Regions

  • Canada
  • Ontario
  • United States


  • English