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Rewarding your Staff

Throughout my career, I found it necessary to regularly reward my staff. These rewards are not just the normal commissions, bonuses and monetary compensation, but making special recognition for little actions which make big differences. As little as a word of congratulations or thanks,...


Blog Entry
Strategic Planning is a Journey, Not an Event!

This blog is part of an ongoing series on Strategic Planning. Check out the previous posts: 1. What Strategic Planning 'Isn't' 2. Struggling to implement your strategic plan? You're not alone. 3. Who's on First? Mission or Vision? And Where do Values Fit? 4 . Goals,...


Blog Entry
Strategic Plan: How do we know we're there?

This blog is part of an ongoing series on Strategic Planning. Check out the previous posts: 1) What Strategic Planning 'Isn't' 2) Struggling to implement your strategic plan? You're not alone. 3. Who's on First? Mission or Vision? And Where do Values Fit? 4 . Goals,...


Blog Entry
Goals, Objectives, Strategies… What the heck is the difference?

This blog is part of an ongoing series on Strategic Planning. Check out the previous posts: 1) What Strategic Planning 'Isn't' 2) Struggling to implement your strategic plan? You're not alone. 3. Who's on First? Mission or Vision? And Where do Values Fit? Does this sound...


Blog Entry
Who's on First? Mission or Vision? And Where do Values Fit?

This blog is part of an ongoing series on Strategic Planning. Check out the previous posts: 1) What Strategic Planning 'Isn't' 2) Struggling to implement your strategic plan? You're not alone. Vision and Mission statements provide direction, focus, and energy to accomplish...


Blog Entry
Struggling to Implement your Strategic Plan? You Are Not Alone.

This blog is part of an ongoing series on Strategic Planning. Check out the previous post on what strategic planning 'isn't' here . You have a strategic plan. You’ve posted your Mission and Vision statements and Values on the board room and lunch room walls, they brand your...


Blog Entry
Are FinTechs Making Banks Endangered Species?

Taking on water I recently bumped into an old friend – a respected financial industry leader whom I had worked with on mobile payment initiatives almost a decade ago. She asked me something quite interesting. “We all hear that FinTechs (companies that provide financial services through...


Blog Entry
Lean: the People Process

“Implementing Lean concepts and principles is not a technological issue. It is primarily a management and human resource issue.” Kenneth E. Kirby, Associate Professor, Department of Industrial Engineering, University of Tennessee Since 1996 I have worked with thousands of...