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CUSTOMER EXPERIENCE 

DEMYSTIFYING CUSTOMER EXPERIENCE: A GUIDE FOR CONSULTANTS

 By: James Grieve & Sean Shepherd

A comprehensive review of the key dimensions of Customer Experience to help consultants support their clients.



CHANGE MANAGEMENT 

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One Simple Step to Help You Reduce the Uncertainty of Change

By: Dawn-Marie Turner


   LEADERSHIP 

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Why Leaders Often Won't Accept Constructive Feedback

By: Wilma Slenders

MEMBER PROFILES 

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Why Consultants Love Consulting

By: CMC-Canada


    

TECHNOLOGY 

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How to Build a Great Consulting Website

By: CMC-Canada

LEADERSHIP 

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Accountability in Management, Explained

By: Dwight Mihalicz


   

CONSULTING BEST PRACTICES 

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Responding to RFPs: Vendor Beware

By: Cal Harrison

 

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