Fall 2017 Issue

CUSTOMER EXPERIENCE

DEMYSTIFYING CUSTOMER EXPERIENCE: A GUIDE FOR CONSULTANTS

By: James Grieve & Sean Shepherd

A comprehensive review of the key dimensions of Customer Experience to help consultants support their clients.

CHANGE MANAGEMENT

ONE SIMPLE STEP TO HELP YOU REDUCE THE UNCERTAINTY OF CHANGE

By: Dr. Dawn-Marie Turner

LEADERSHIP

Accountability in Management, Explained

By: Dwight Mihalicz

MEMBER PROFILES

Consultants who Love Consulting

By: CMC-Canada

CHANGE MANAGEMENT

Why Leaders Often Won't Accept Constructive Feedback

By: Wilma Slenders

TECHNOLOGY

How to Build a Great Consulting Website

By: Jordan Sandler

CONSULTING BEST PRACTICES

RESPONDING TO RFPS: VENDOR BEWARE

By: Cal Harrison

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