Creating the case for digital marketing for professional services firms requires a long term commitment and discipline but relatively little cash investment.
After three years of writing and posting approximately 3,000 words per month of expert content as part of a digital marketing strategy for their B2B professional services firm, this twelve-person company is seeing several unanticipated benefits while also bringing in two significant new clients that will add hundreds of thousands of dollars in new fees to their practice over the next few years.
All this was done without marketing automation or new technology, without a significant cash investment, and without a staff marketing person.
Why Bother with Digital Marketing for Professional Services Firms?
Three years ago a colleague who owns a professional services firm, asked if I could help with a client acquisition strategy.
He told me what he hoped to gain along with the parameters for the strategy.
1. About half of his dozen staff are expected to contribute to client acquisition but he recognized that they were untrained in sales and unlikely to do any sort of meaningful networking, cold calling or lead generation. They were valuable professionals, but definitely not sales professionals. He worried that pushing them too hard to sell might frustrate them and possibly cause them to leave. (For the record, we have observed over the last 16 years that this is a legitimate concern in professional services firms.)
2. His firm has fewer than 20 clients at a time, but they tend to stay for many years and have a lifetime value of $500,000+ in fees. What he wanted was one or two new clients per year so that he could manage the growth without a lot of stress on his organization.
3. He was not interested in a paid advertising campaign.
4. He did not want to add a marketing or sales person to his firm.
5. He did not want to get into a sophisticated new tech platform such as marketing automation.
6. He wanted to avoid RFPs– proposals in his sector are costly to write.
7. His cash budget was a few thousand dollars per year.
What he had described was a perfect fit for an inbound “findability” campaign and after some discussion he agreed to implement it as a one-year test, which he would continue if he saw any positive signs.
Framing the Basics for Digital Marketing for Professional Services Firms
- The campaign would be designed to make his company more “findable” to potential clients he knew were already searching for firms like his, but not finding his.
- Based on benchmarks from inbound lead generation research from our friends at Newfangled.com we knew that his firm would have to write and post approximately 2,000 words of expert content per month on their website (note that more recent benchmark data indicates that 3,000 is the new requirement and the firm has adjusted the length of their articles to hit this newer target).
- They would write and store three months worth of articles before initiating the campaign to ensure there would be no breaks in the publishing once they began posting.
- He chose five keywords to focus on that he felt were most likely to be used by potential clients searching for firms like his.
- He created an editorial calendar that would have him and six key members of his staff each write about eight articles per year of about 750 words each which resulted in about one article per week.
- Key staff were free to choose their own topics, and write in whatever style they chose as long as it was appropriate for their industry and minimum 750 words.
- Over time additional staff (such as their in-house graphic designer) were added to the mix and have written articles as well.
- Every week a new article would be posted to their site.
- Initially the plan was to send a monthly digest-form newsletter promoting their articles to their email database of a few hundred followers, but at the time of this writing that has not been implemented on a regular (or even intermittent) basis.
- They would also share the articles via their social media (Twitter and Facebook – each with fewer than 500 followers).
The number one focus for these past three years has just been on “getting the writing done”.
A total of 106,000 words have been written in three years (the equivalent of about 2.5 two-hundred-page books) representing over 150 articles and the firm quickly ranked in the top five on Google searches for five keyword phrases in both their local geographic market and in other key target locations.
At the end of year one, no new clients had been acquired but the decision was made to continue based on several benefits to the firm that were identified.
- The articles were being used as tangible evidence of the firm’s expertise in proposals for new business.
- Articles were shared (instead of a marketing brochure) with potential clients to help them familiarize themselves with the expertise of the firm.
- Articles were used as a simple way to respond to questions about common issues in their industry by potential clients and influencers.
- The writing process was performing a valuable professional development function – staff were developing greater understanding of industry issues via the act of writing about them. Simply put – writing forced them to get smarter about the things which they wrote.
- It created a launch pad for staff speaking engagements to further promote the firm to potential clients and establish the expertise of the firm.
- The articles were creating a valuable body of knowledge that was being used to train new staff about the values, culture, and expertise of the firm.
In year two the owner wrote his own industry book suitable for distribution to potential clients, published by an industry association.
In years two and three the effort began to pay off generating two significant new clients solely as a result of their increased “findability”.
Both new clients found the firm exclusively via a Google search that used search terms that Google identified as relevant to the keywords that they now rank on. Before that search, the firm had never heard of the clients, and the clients had never heard of the firm.
In both cases the Google search lead the clients to invite the firm to a short list competing for the business – and in both cases they won the account.
As well, in years two and three they received several other inquiries in the same manner but chose not to pursue them.
Of note is the fact that much of the education that both new clients received about the firm (that helped the firm to win the work) was based on the articles the firm had published on their site. The volume, quality, and relevance of the information positioned the firm as a strong leader against other competitors that did not have articles (or had only “thin” content) on their site.
Think about your web site. Does it have a bunch of marketing spin about your employee’s hobbies, and motherhood statements about your commitment to quality and excellence – or does it have 100,000+ words of educational articles?Which do you think attracts and impresses a potential client more?
It took a few months to start seeing search engine results but within the next two years the firm averaged one new client a year. There were almost zero incremental costs to the firm for the campaign (staff writing time was significantly less than other forms of marketing such as responding to RFPs) yet it resulted in new clients that will yield hundreds of thousands and possibly millions of dollars in new fees over the next few years.
What’s Next?
The firm has mastered the most difficult part of the campaign and that is the regular production of 3,000 words per month of expert content by their staff. That is a huge challenge for many firms and they should be congratulated for achieving that.
The good news is that there is still plenty that the firm can do to improve the quality of their writing and increase the rate of new client acquisition.
For example, their focus on “getting the writing done” led them to skip some of the optimization improvements they could have been making to their writing. Now that “getting the writing done” has been mastered they can focus on adding those improvements – things like optimizing headlines and sub-heads to target keywords, ensuring keywords are used sufficiently and in the right places throughout the articles, cultivating quality backlinks, optimizing their website for SEO (addressing dead pages, broken links, etc.) and republication of their articles in industry and mainstream media.
Digital Marketing Insights for all Professional Services Firms
So in a nutshell here’s what your professional services firm needs to do to generate inbound leads from your website.
Although it’s substantial, the good news is that the core skill already exists within your firm and that’s the ability to generate articles about industry issues – otherwise known as expert-based content.
1. You need to get 3,000 words on your site in a regular, and strategically appropriate manner
2. It’s an inexpensive strategy but one that needs a long-term commitment (think three years).
3. You will see benefits in the first year but new clients may take longer to develop and adjustments may be required along the way.
4. Get some help at the start to make sure you structure your plan properly. After that it is easier to manage in-house.
5. Once you have built your writing plan, educate your staff on that plan. It’s a fairly simple process that once learned is basically repeated each month. But if your plan is wrong, you will be wasting your time on a recurring and regular basis.
6. The key is writing regularly, writing around some keywords/phrases, and in sufficient volume. Your staff will be hesitant at first but will become engaged in the process over time. Let them know they are not expected to create great pieces of literature just simple little articles about things for which their expertise is already recognized.
If your firm is building a digital marketing and social media infrastructure without a plan to create at least 3,000 words of new expert content each month along with related back-links you can expect very few benefits and plenty of disappointment.
Until you’ve found the way to forge the words it’s probably best to just forget about SEO, re-branding, PPC, Twitter, Facebook and all their social media cousins.
You will be building an engine that will never have any fuel.
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About the Author
Cal Harrison inspires change in the buyers and sellers of professional services. He is the author of The Consultant with Pink Hair as well as Buying Professional Services: Replacing the Price-Based Request for Proposal with Qualifications Based Selection.
Cal is the President at Beyond Referrals - anti-RFP sales advice for the consulting professions. He is a Certified Management Consultant (CMC) and a graduate of The University of Manitoba (MBA, BA). For more info, visit: http://beyondreferrals.com/
This blog was first published here.
