Q1 In brief, describe how you entered the profession of management consulting, or when did you decide that management consulting was a profession that you wanted to enter?

I entered the consulting professional when I was hired by Deloitte Haskins & Sells in 1984.

Q2 What do you love most about consulting?

The profession offers variety and life-long learning. I find myself playing various roles (expert, resource, process), drawing on knowledge and experience as a generalist and a specialist and always learning from clients, colleagues, engagements, and ongoing professional development opportunities. I'm at the stage of my career now where I am transferring knowledge to others and working at home and abroad. It is a pinnacle of sorts after devoting 34 years to the profession, as my career remains most interesting and rewarding.

Q3 What do you like the least?

I don’t like working with professionals that do not demonstrate a commitment to excellence. I believe it is important to deliver value on client and volunteer engagements and I enjoy working with people that deliver what is expected and go the extra mile to add value.

Q4 What has been your most satisfying engagement and why?

I am currently leading a large research project, the 'first global assessment on the current state of organizational excellence'. The project will provide the inaugural Global OE Index and share aggregate results by organization size, industry sector and country (region). The study is ground breaking and will offer many benefits to the excellence community and working population at large today and in the years to come. This study is related to a turnkey toolkit I developed for management consultants that is designed to strengthen the consulting (business) process and CMC brand – find work, do work, get results, earn return and referral business. It has been a passion of mine and a way to give back to the profession. After introducing the toolkit, I was approached by the international community to lead this research study and use some of the tools. More information on the study is available here. 

Q5 What personality trait has helped you the most in your career?

Being collaborative. I really enjoy working with other professionals and firms as it provides a great sense of TEAM – together everyone achieves more. By working together, I believe we can harness the talent and creativity of all team members to deliver a better end product.

Q6 Finally, if you were stranded on a desert island - What is one book and one luxury item you would take with you?

The book would be 'A New Earth' by Eckhart Tolle as it provides new insights each time you read it. The luxury item might be a sharp knife so I could gather and prepare food, build a shelter, make tools, and so on.
Visit Dawn's LinkedIn Page to learn more.