CMC-Canada Podcast

Episode 3: Customer Experience: Best Practices for Management Consultants with Tim Kist

Today, host James Grieve, CMC and Tim Kist FCMC discuss the challenge of creating a great customer experience. 

Hit the play button below to listen or use the links to access the podcast on your favourite platform:

Key Takeaways:

Here are some of the key takeaways from Episode 3:

  • How to ensure your clients can develop and execute a positive customer experience
  • Why Customer Centricity matters
  • How to assess your organization / your client’s customer centricity
  • The benefits of using a customer research company
  • The biggest mistakes you can make in customer experience and how to avoid them
  • The importance of listening to your customers with an open mind
  • The value of a Certified Management Consultants (CMC) in creating a positive and sustainable customer experience.

Host: James Grieve, CMC

Guest: Tim Kist, FCMC