on-Demand PD

Master Class: Organizational Accountability & Authority

As consultants, we don’t have much authority within our client’s organization; we only have the authority that our clients give us. This constrains us from directly implementing our recommendations.

But what about within the organization? Does your client understand how accountability works in the organization? How can we as consultants help clients understand the nature of accountability? Even more so, how do we help our clients create a culture of accountability?

Accountability matters. Intuitively we know that when people are held to account performance is better. But what is accountability? How does an organization "become" accountable?

This master class will help you ensure work is delegated to the right person in the right position, and to ensure that managers in different parts of the organization have a common understanding of their work relationships with each other.

Learning Objectives

  • Participants will be able to identify organizational issues that result from a lack of accountability.
  • Participants will be able to help CEOs and executives understand the importance of an accountability model and how it can be implemented.


  • List key insights and understandings that you gained from this session about understanding and/or assessing accountability issues in your clients’ organizations
  • Think about your current clients. How can you use the concept of accountability in your practice to help improve the client implementation of your recommendations? 

About the Instructor: 

Dwight Mihalicz helps organizations improve performance. He focuses on manger effectiveness, ensuring that all managers, from the CEO to the front line, are focused on their key strategic priorities and have the accountability and authority required for success.

Dwight has founded and is President of Effective Managers™, a management consulting firm based in Canada, providing services globally. The firm uses the Effective Managers™ Survey to assess manager effectiveness, and The Effective Point of Accountability® to help organizations focus managers on the right work while breaking down silos.

He is also Chair of ICMCI (CMC-Global), of which CMC-Canada is one of its 50 members. 


Members: $75; Non-members: $150.

Session Length: 2 hours

CPD: 2 points